DVLA launches online log book service

Every year, around half a million of us apply to the DVLA for a replacement vehicle log book (V5C), having lost or damaged our original document.

Getting a new log book used to be a bit of faff. But with this new online service, you can now get a duplicate through your door in as little as five days…

New online service

The new ‘get a vehicle log book (V5C)’ service means you can now apply for a replacement or updated log book without having to fill out any paperwork.

The DVLA issues around 500,000 duplicate log books every year through its Post Office service. It takes about six weeks for your new book to arrive.

Not only does the new service drastically cut processing times, it incurs no extra charge – with the duplicate costing £25 both online and via post.

Julie Lennard, DVLA Chief Executive, said: “DVLA’s new online service to apply for a duplicate log book is quick and easy to use and means customers who have unfortunately either lost or damaged theirs will receive their new document within a matter of days.

“We know how important a log book is to motorists so if you have lost or damaged yours, the quickest way to get your duplicate document is go to GOV.UK.”

Change of address

The new system follows DVLA’s launch of its ‘change of address’ service back in June, which lets you easily change the address on your vehicle log book.

The online change of address service has already been used more than 300,000 times.

Ms Lennard said these new online services will prove vital to helping people get back on the road, at a time when social distancing makes online applications essential.

She said: “This new online service is quicker and easier than sending your log book to DVLA so if you’ve just moved home try the service and see how simple it is.”

Did you put off your MOT during lockdown? You’re not alone. According to research 12.5 million vehicles missed services during the pandemic…