Cookies are very small text files that are downloaded onto your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How does the 1st CENTRAL Hub use cookies?
  • Secure and protect users of our site
  • Recognise you from page to page when you’re browsing the site
  • Recognise you on repeat visits enabling us to deliver you more relevant content and reduces the need to re-enter data
  • Track how you interact with our website, which gives us insight into how we can make the site better for our customers
  • To a support targeted advertising across platforms
How do I switch off or change my cookie settings in my browser?

You can adjust the settings in your web browser to determine whether sites can use cookies. If you’ve visited this website before, there may be previously set cookies. Find out how to delete them from the list below:


Browser Description
Internet Explorer Cookie settings in most versions of Internet Explorer can be found by clicking the ‘Tools’ option and then the privacy tab.
Firefox Cookie settings in Firefox are managed in the Options window’s Privacy panel. See Options window – Privacy Panel for information on these settings.
Chrome Click on the three dots in the toolbar, select ‘Settings’, click the ‘Privacy and security’ tab, and then ‘Cookies and other site data’.
Safari Choose Safari, then ‘Preferences’ and then click ‘Security’. You should then be able to specify when Safari should accept cookies.
Other Visit for comprehensive information on how to control cookie settings across various browsers.
Mobile or tablet To manage cookies on mobile and tablets, please refer to your device handbook.

Types of cookies

Session or persistent cookies

A session cookie is only active for the time you are on the site, they are active for the session and expire within 24 hours. A persistent cookie is one that lasts longer and can be reactivated when you come back to our site, they expire at varying times.

Essential cookies

These cookies are essential because without them, our site would not work, and we would not be able to protect the users of it. These cookies allow us to remember you within any one visit to our site. They help us tie together your web experience. They reduce security risks and prevent misuse of the site. They provide accessibility options and critical functionality.

Non-essential cookies

These cookies remain on your device and can be reactivated on future visits. Without them, our site would function ok, but you would miss out on lots of enhanced personalised content and features; and we would miss out on the opportunity to understand through analytics how we can improve our site making your experience better. We do use cookies that help us to understand who is engaging with us and to then retarget advertisements through social media or search engines such as Google.

Our cookies

These are the cookies that we use. Some will only be used on certain site pages or if certain functionality is used. Most cookies capture anonymous information about your interaction with our site but there are cookies that will capture a unique identifier to link together analytics and advertising.

Cookies Name Essential Description
Security / Functionality / Accessibility Server ID
Yes Used to make the website or device function, includes load balancing, firewalls, language, and accessibility, and prevent security and fraud issues, allows webchat functionality. These cookies expire at the end of your visit.
Webchat Functionality k2c_chat_a1d
Yes Support our webchat functionality. They connect to our communication platform so that our colleagues can respond and manage webchats. They will enable us to store a copy of the webchat. These are only activated if the functionality is used.
These cookies expire after 24 hours.
Session Cam sc.ASP.NET_
No Enable a tool called SessionCam to function. It records mouse clicks, mouse movements and page scrolling. It does not record what you enter on our site. It allows bugs and broken pages to be easily identified for usability. We do allow this tool to create a UserID link so that it can be used to help with your service issues.
These cookies expire at the end of your visit.
Google Analytics
You can disable advertising retargeting cookies here.
Yes Used to manage site service requests, load scripts and code on to site pages and confirm consent. This is necessary for you to see our site content and for us to use cookies.
These cookies expire at the end of your visit.
Test Cookie
No Used to link your activity across multiple devices, register and report users’ actions after viewing or clicking Google ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
These cookies expire within 12-24 months.
No Used to allow Google to confirm whether cookies have been enabled, distinguish users, create the UserID that feeds into our analytics platform, track repeat visits for measurement and analysis of traffic.
These cookies can expire at the end of your visit or after 2 years.
Adobe Analytics
No Allow our Adobe Analytics platform to determine whether cookies are enabled in your browser, to generate a user ID and allow us to monitor your interactions across the site.
These cookies can expire at the end of your visit or after 2 years.
OMG OMGSession
No Store a session ID to enable measurement and analytics data of the performance of marketing campaigns across the Optimise Advertiser and Publisher network.
This cookie expires at the end of your visit or after 2 months.
Optimizely Optimizely
End UserID
No This allows us to test our content to make sure it’s as relevant and useful as possible to our customers. We may show different versions of content to different site visitors and then track performance of this content.
These cookies expire after 6 months.
Facebook _fbp
No Used by Facebook and us to allow us to target advertising to you on social media and our site. These cookies expire after 3 months.
Youtube We may embed video links and use cookies when we present instructional videos on our site.
What do you do with this data?

Our use of any personal data captured by cookies is detailed in our privacy policy here. This will tell you how long we retain data and how it is shared and who to contact if you have questions. We also recommend you review the policies of third parties.

Where can I learn more about cookies?

The following sites contain additional useful information about cookies and how to manage them.